Terms & Conditions

  1. Introduction

Welcome to Ecopure Global. These Terms & Conditions govern your use of our website, products, and services. By accessing our website or placing an order with us, you agree to be bound by these Terms & Conditions.

If you do not agree with any part of these terms, please do not use our website or purchase our products.

  1. About Ecopure Global

Ecopure Global is engaged in the manufacture, supply, and sale of paper cups and disposable products. We aim to provide hygienic, high-quality, and eco-friendly solutions for commercial and everyday use.

  1. Eligibility

By using this website or placing an order, you confirm that you are legally capable of entering into a binding agreement, that the information you provide is accurate and complete, and that you will use our website and services only for lawful purposes.

  1. Products

We make every effort to ensure that all product descriptions, specifications, sizes, and images displayed on our website are accurate. However, slight variations in color, design, finish, packaging, or dimensions may occur.

All products are subject to availability. We reserve the right to discontinue, modify, or update products at any time without prior notice.

  1. Orders

All orders placed through our website, by email, phone, or other approved methods are subject to acceptance by Ecopure Global.

We reserve the right to accept or reject any order at our discretion, limit product quantities, and cancel orders in cases of pricing errors, stock unavailability, suspected fraud, or incorrect customer information.

An order confirmation does not guarantee final acceptance until the order has been processed and approved.

  1. Pricing

All prices displayed are in unless otherwise stated. Prices are subject to change without notice.

Applicable taxes, shipping charges, packaging fees, or other charges may be added at checkout or included in the quotation, depending on the type of order.

Ecopure Global is not responsible for typographical or system errors related to pricing. In the event of an error, we reserve the right to correct it and contact you before proceeding.

  1. Payment Terms

Payment must be made using the payment methods approved by Ecopure Global.

For bulk, wholesale, or custom orders, we may require advance payment in full, partial advance payment, or payment according to agreed invoice terms.

Failure to make payment on time may result in delayed processing, suspension, or cancellation of the order.

  1. Custom and Bulk Orders

For customized, branded, or bulk quantity orders, production will begin only after final approval of design, quantity, and payment terms. Lead times are estimates and may vary. Once approved, custom orders may not be cancelled or changed without our written consent. Minor variations in print placement, shade, or finish may occur as part of the manufacturing process.

The customer is responsible for ensuring that all submitted artwork, logos, and content are correct and lawful to use.

  1. Shipping and Delivery

We will make reasonable efforts to dispatch and deliver orders within the estimated timeframe. However, delivery dates are approximate and may be affected by production schedules, logistics issues, public holidays, transport delays, or events beyond our control.

Risk in the goods may pass to the customer upon delivery, dispatch, or handover to the carrier, depending on the agreed shipping terms.

Customers must inspect delivered goods promptly and notify us of any visible damage, shortage, or incorrect items within [Insert Number] days of delivery.

  1. Returns, Replacements, and Refunds

Returns, replacements, or refunds may be accepted only in accordance with our return policy.

Generally, damaged, defective, or incorrectly supplied items must be reported within [Insert Number] days. Products must be unused and in original packaging where applicable. Customized or made-to-order items are usually non-returnable unless defective or wrongly supplied.

Approved refunds, if any, will be processed through the original payment method or another agreed method within a reasonable period.

  1. Cancellation

Orders may only be cancelled before dispatch or before production begins, subject to our written confirmation.

For custom, printed, or bulk manufacturing orders, cancellation charges may apply if materials, printing, setup, or production work has already started.

  1. Use of Website

You agree not to misuse the website, attempt unauthorized access to any part of the website or systems, upload harmful, misleading, or unlawful content, or use the website in a way that disrupts its normal operation.

We reserve the right to restrict or terminate access to users who violate these Terms & Conditions.

  1. Intellectual Property

All content on this website, including text, logos, product images, graphics, documents, and design elements, is the property of Ecopure Global or its licensors unless otherwise stated.

You may not copy, reproduce, modify, distribute, or use any content without prior written permission.

  1. Customer Responsibilities

The customer agrees to provide complete and accurate order details, review quotations, proofs, and confirmations carefully, ensure submitted artwork or branding materials do not infringe third-party rights, and use purchased products appropriately and in accordance with applicable standards and intended purpose.

  1. Quality and Product Use

Ecopure Global is committed to maintaining quality standards in its products. However, customers are responsible for ensuring that the selected product is suitable for their intended application, storage conditions, and usage requirements.

Improper handling, storage, transport, or use after delivery may affect product performance, and Ecopure Global will not be responsible for issues arising from such misuse.

  1. Limitation of Liability

To the maximum extent permitted by applicable law, Ecopure Global shall not be liable for any indirect, incidental, special, or consequential loss, including loss of profit, business interruption, or loss of opportunity arising from use of or inability to use our website, delay in delivery, product misuse, or events beyond our reasonable control.

Our total liability in relation to any claim shall not exceed the amount paid by the customer for the specific product or order giving rise to the claim.

  1. Force Majeure

Ecopure Global shall not be held responsible for any failure or delay in performing its obligations due to causes beyond its reasonable control, including but not limited to natural disasters, fire, flood, pandemic, war, labor disputes, transport disruptions, raw material shortages, government restrictions, or technical failures.

  1. Privacy

Any personal information submitted through the website or during the order process will be handled in accordance with our Privacy Policy.

By using our services, you agree to the collection and use of your information for order processing, customer support, and business operations.

  1. Third-Party Links

Our website may contain links to third-party websites for convenience. Ecopure Global does not control or endorse such websites and is not responsible for their content, terms, or privacy practices.

  1. Changes to Terms

We reserve the right to update or modify these Terms & Conditions at any time without prior notice. Updated terms will become effective once posted on the website.

Continued use of the website or continued business dealings with us after changes are posted constitutes acceptance of the updated terms.

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